What is Downtime?

Downtime is defined as “Time during which a machine, especially a computer, is out of action or unavailable for use. A time of reduced activity or inactivity.”

Doesn’t “downtime” occur only when you are down?

Not really, in fact, this is only a small part of downtime. When talking about your computer network, downtime is anytime when your employees’ performance is negatively affected by your technology.

  • When employees recreate deleted and missing documents …
  • When employees wait for pages to print on the printer …Cloud-Downtime_1b22a44c07eb6c52d9876692e57bf7c8
  • When your employees wait for applications to load …
  • When employees wait for slow webpages to load …

… this is “downtime”

So, what is the cost of this “hidden downtime”? Let’s begin with an average employee wage of $35,000 / year. Assuming this employee takes two weeks of vacation in a year, they make $17.50 per hour. If during a typical hour at work their workstation is a little slow (causing them to “wait” a couple of minutes) this translates to 16 minutes each day or 1 hour and 20 minutes over the course of the week. The weekly cost of these little minutes would be $23.28 and over the course of a year (52 weeks) this would be $1,210.56 per employee.

  • What does Managed IT include?

    • UNLIMITED Remote Support
    • UNLIMITED Monthly Checkups
    • UNLIMITED IT Consultation
    • UNLIMITED on-site support
    • 24/7/365 Network Monitoring
    • Remote Backup